Service is the extension of the function of the system, and the service sales can fully meet the needs of consumers. The market competition is increasingly focused on non price factors of competition, so the competition is also known as the two competition, where this is a great advantage of our "Fuyuan valve" competition. We not only provide you with high quality products, but also provide first-class service. We build a strong relationship based on your expectations and trust. This strategy really reflects the concept of consumer centric, the sale of products as the beginning of the establishment of long-term partners, you will understand that the quality of our products is only the tip of the iceberg".
1, after-sales service features:
A: years of experience security:
Anhui fluorine pump valve Co., Ltd. is a design, development, production as one of the high-tech enterprises, has a wealth of production and sales experience. All technical personnel have been through a comprehensive, systematic training, the formation of a sound pre-sale, after-sales service system.
The company has advanced production, testing equipment and strong R & D strength, professional after-sales service team.
B: fast and efficient reaction system
Anhui fluorine pump valve Co., Ltd. is not only in the supply of equipment, installation, commissioning, operation and other aspects of the formation of a timely, perfect, efficient, high-quality one-stop service. In order to the user is responsible, responsible for the Anhui fluorine source valve Co., the credibility of the company, where the installation of our equipment after receiving the fault report, Anhui valve fluorine source Co. Ltd is a professional maintenance personnel to the scene troubleshooting, 24 hours of free door-to-door service.
C: smooth complaints and problem solving approaches
Anhui Fuyuan Valve Manufacturing Co. Ltd. in order to continuously improve the quality of service, your telephone complaints we have contact with you in the first time, and proceed to investigation of the cause of problems, take the right solution.
2, the preparation of maintenance support:
A, field support
During the project, the sales staff and professional maintenance personnel will be in accordance with the entire project planning process resides in the scene, directly solve the problems encountered, meet the requirements of users.
B, communication support
Professional maintenance personnel will be far to guide the user to solve the problem through a variety of means of communication, including telephone and fax to answer, for the user's requirements, we will make a quick response, response time limit principle in the box set in Anhui fluorine source pump co within 24 hours, including:
On the phone immediately give a variety of solutions;
Through the data inquiry, the factory equipment experiment obtains the solution, fax to the customer;
For communication can not solve the problem, maintenance personnel will be rushed to the scene to understand the situation, to solve the problem.
3, maintenance services:
A, one year free maintenance equipment.
The scope of free maintenance shall be carried out in accordance with the terms and conditions stipulated in the general contract of the company, and the free maintenance period shall be calculated from the date of installation and commissioning of the equipment. The warranty period, to provide timely and effective maintenance response time of equipment failure is not more than 24 hours of Valve Co. Ltd. Anhui wanjiang, such as special cases, the two sides to solve the problem through friendly negotiation. After the warranty period, if the equipment in case of trouble, the company can continue to provide maintenance services, response time ibid.
B, spare parts support
Equipment maintenance and support, in addition to the necessary maintenance and technical support, spare parts support is also very important, so we will provide users with adequate and timely spare parts support.
4, system training:
My company from the point of view of the use of free on-site training for users in the country,
A, equipment work originally
B, the use of the operating manual
C, equipment operation and maintenance method
D, service complaints Tel: 86-0563-5023026